Terms and Conditions for Arena Makina Ticaret Ltd.

1. Introduction

Welcome to Arena Makina Ticaret Ltd. By accessing our website, purchasing our products, or engaging with our services, you agree to abide by the terms and conditions outlined in this agreement. These terms govern your use of our products and services, ensuring a fair and transparent business relationship.

2. Definitions

• Company: Refers to Arena Makina Ticaret Ltd., including its subsidiaries and affiliates.
• Customer: Any individual or entity purchasing or inquiring about our products and services.
• Products: Refers to agricultural and industrial machinery, spare parts, and related accessories supplied by Arena Makina Ticaret Ltd.
• Services: Includes product sales, maintenance, technical support, consultancy, and logistics.

3. Orders and Payment

• Orders must be placed in writing via email or official communication channels.
• Prices are subject to change without prior notice due to market fluctuations.
• Payment terms, including deposits, full payments, or installment agreements, will be specified in the invoice.
• Payments must be made via approved methods, including bank transfers or other specified channels.

4. Shipping and Delivery

• Delivery times vary based on location and product availability.
• The Company is not responsible for delays caused by force majeure, customs clearance, or third-party logistics.
• Customers must inspect goods upon delivery and report any damage or discrepancies within 48 hours.

5. Warranty and Returns

• Products are covered by a manufacturer’s warranty, as specified in individual product documentation.
• Warranty claims must be submitted with supporting evidence of defects.
• Returns are only accepted for defective products or incorrect shipments, subject to prior approval.
• Custom orders and used machinery sales are final and non-refundable.

6. Liability and Limitations

• Arena Makina Ticaret Ltd. is not liable for indirect, incidental, or consequential damages arising from the use of its products.
• Customers are responsible for ensuring that products are used according to safety guidelines and intended applications.

7. Intellectual Property

• All content, including logos, product descriptions, and website materials, is the intellectual property of Arena Makina Ticaret Ltd.
• Unauthorized use, reproduction, or distribution of our materials is strictly prohibited.

8. Governing Law and Dispute Resolution

• These terms and conditions shall be governed by the laws of Germany and Türkiye.
• Any disputes shall be resolved through negotiation, mediation, or legal proceedings in the respective jurisdictions.

9. Amendments

• The Company reserves the right to amend these terms and conditions at any time.
• Customers will be notified of significant changes through our official communication channels.

10. Contact Information

For inquiries or further clarification, please contact us:

Arena Makina Ticaret Ltd.
Email: info@arenamakinaticaret.com
Phone: +90 544 241 10 28 / +49 176 89797519
German Office: Daimlerstraße 5, 85551 Kirchheim bei München, Germany
Turkey Office: Civanlar Plaza, Yeni, 33171. Sk. No:3 Kat:6 No:20, 33200 Mezitli/Mersin, Türkiye